Refund and Cancellation Policy

FREE LOOK PERIOD

You have the right to review the Terms & Conditions and cancel your campaign on this Platform, within 7 working days from the date of your campaign going live. If you choose to cancel your campaign, your refund will be processed as per Refund terms listed under the ‘Terms of Use’.

REFUNDS

A booking fee excluding other applicable taxes may be collected by tohra bazar business for the transactions booked through the Platform. If at any time, the Users are not satisfied with the quality of the Service Provider, User may call Service provider care toll free number of this Platform wherein the complaint will be noted for review. tohra bazar business holds the authority to decide if the booking fee should be refund for this compliant. Further, User will not have any right to claim or allege anything against tohra bazar business in respect of services provided/money collected by the Service Provider from the User beyond the booking fee amount.

In any case should you in any manner wrongfully or illegally detain any director, employee, affiliate, agent, representative or subcontractor of tohra bazar business, we shall be constrained to take all such actions including cancellation of the refund process. Any refund will stand forfeited without any further reference to you. This shall be in addition to and without prejudice to all our further remedies at law.

tohra bazar business is not obligated to refund to you any amounts or fees paid by you while placing the order, except solely in the event you rescind or terminate your subscription within the ‘seven days from the date of activation of campaign following your agreement to purchase a service package. You authorize tohra bazar business to charge you for any sales or similar taxes that may be imposed on your payments, lead fees, or any other fees charged by tohra bazar business :

In case of any rejected, non-activated campaigns, tohra bazar business will make best effort to process the refund within a period of 15 days (Fifteen days) from date of clearance of payment. In case of a refund of the amount paid under advance renewals, tohra bazar business will not be under any obligation to process refund requests initiated after 15 days ( fifteen days) from the date of clearance of payment.

For activated campaigns, refund will be processed as follows:

• tohra bazar business, subject to terms and applicable polices shall offer complete available amount towards refund to the customer if the refund request is raised within 7 days from the date of activation of this campaign.
• tohra bazar business will offer a refund in the first 30 days of the campaign, after deducting only the:
• Amount consumed amount under the Campaign (Inclusive of MPC & Service delivered charges).
• 20 % towards Cancellation Charges and applicable taxes and
• Bonus amounts, if any.
• No refund requests shall be accepted by the company, after completion of 30 days from the date of activation of the campaign

All refunds, wherein the refund requests are raised within thirty days from the date of activation of campaign will be processed through cheque except for payment made via cards or net banking, in such cases, refund will be processed to the Service Providers’ card account / bank account. In any case should you in any manner wrongfully or illegally detain any director, employee, affiliate, agent, representative or subcontractor of tohra bazar business, we shall be constrained to take all such actions including cancellation of the refund process. Any refund will stand forfeited without any further reference to you. This shall be in addition to and without prejudice to all our further remedies of law.

Need help?

Contact us at info@tohrabazarbusiness.com for questions related to refunds and returns.